HIRING: Client Advocate Manager Position Available

Written By Italian Community Services

Join Our Team!

Client Advocate Manager 

Full-Time, Non-Exempt Employee 

Who we are and why we’re hiring 

Italian Community Services (ICS) is a small but mighty nonprofit with deep roots in San Francisco serving the Italian and Italian-American community. We’ve been around for 100+ years and we continue to evolve and adapt to the needs of our community. We are looking for someone to join our team who wants to primarily serve our clients who are at the center of our programming. This position will directly serve ICS clients who need quality and compassionate assistance and services. Reporting to the Executive Director this position is ideal for someone who loves all things Italian and is passionate about helping individuals live flourishing lives. 

Essential Duties

  • Deliver support services programs for clients using a lens of cultural humility

  • Identify clients in need of services and maintain awareness of clients' overall health status; including but not limited to specific medical, financial, housing, and senior care coordination needs.

  • Create solutions to client issues by leveraging current programs, suggesting referrals to other city and nonprofit programs, including assistance with applying for these

  • Advocate for clients and maintain regular, consistent follow-up to ensure reliable communication both internally and externally.

  • Remains current regarding new research, new programs, and resources including developing new resources and relationships with outside service providers that can benefit our clients.

  • Organize and facilitate community-building activities including but not limited to luncheons, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.

  • Work with Community Relationship Manager to identify and coordinate volunteers who can support your work 

  • Comply with all HIPAA and PHI policies and procedures

  • Manage budgets associated with the programs you oversee

  • Maintain accurate and up-to-date records and files on all clients receiving services using ICS’ electronic tools

  • Attend and contribute to all weekly meetings with manager and team

  • Complete other job duties as assigned

Essential Skills

  • 2+ years of related experience with nonprofit, volunteer, social impact, philanthropic, and/or human services fields 

  • Clear and concise verbal and written communication skills and the ability to communicate and advocate effectively with people at all levels internally and externally 

  • Works effectively with people of different backgrounds, abilities, opinions and perceptions

  • Able to exercise high levels of discretion and confidentiality

  • Ability to plan, set goals and objectives, organize and follow-through and overall work successfully with limited resources

  • Proficient and comfortable with technology related to this job including cloud technology, specifically the Microsoft suite of products and others including Slack, password managers, Salesforce CRM, etc...  

  • Collaborative, creative problem solver, and a commitment to excellent work

  • Detail oriented with good organizational skills, and be multi-task proficient.

  • Ability to make independent and sound decisions in a fast paced environment.

  • Experience and ability to work productively with minimal supervision.

  • Ability to work calmly with behavioral and health related incidents.

  • Ability to work some evenings and weekends as needed

Preferred Qualifications

  • Bi-lingual: Italian/English 

  • Bachelor's Degree in Social Work, Psychology, or related field

  • Experience and/or interest with senior and/or disabled communities

More About Us 

Italian Community Services
“Preserving our Culture, Serving our Community” 

Since the 1900s, Italian Community Services has played a vital role in the Bay Area Italian and Italian American Community. As trustees of Casa Fugazi, we leverage our space for the benefit of the community it was built for. In addition, we provide a range of services including coordinating in-home care for our seniors, helping newly arrived Italian immigrants with referrals in their new home, to funding robust Italian language and immersion programs. And we do all of this while celebrating Italy’s beautiful culture, language and cuisine. 

DISCLAIMER 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

ITALIAN COMMUNITY SERVICES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law. 

Italian Version: https://docs.google.com/document/d/1VoyKNz8l5qsRP8akMU2PEwaRfiSdNto_NXDsEo6orF0/edit?usp=sharing

To apply, please go to LinkedIn link or
send your CV with a cover letter stating your interest in this role to info@italiancs.org

Italian Community Services